Designing, mapping and analysis of services

Customer Experience Management (enablement) - voice of customer management, building customer loyalty, improving customer satisfaction, building engagement through the delivered customer value

Customer Journey Maps - creation and analysis of end-to-end customer perspective

Customer-centric culture - planning and implementing internal events and activities

Design thinking - conducting the design thinking process to develop new ideas, concepts, services or products

Human-centric innovations and business solutions - designing project works prioritizing the needs, experiences, and perspectives of individuals or end-users

Research - planning and conducting interviews and surveys to verify customers and employees needs

Business and creative workshops - building and conducting meetings and activities tailored to business challenges

Support and development of teamwork at every stage of the project - empowering team synergy and integration