Total Experience in Practice
Integrate Customer Experience with Employee Experience for better business results
Training Video on Demand- Comprehensive knowledge of Total Experience – you will learn what this approach is and why it is gaining popularity.
- Practical skills – you will learn how to work on TX, what tools to use and how to implement them in practice.
- Systemic approach – you will learn how to plan activities and projects, taking into account holistic, comprehensive assumptions.
- Training materials and templates – you will receive practical materials that you can use in your organization.
- Understanding why it is worth implementing Total Experience in your organization and how to take the first step.
- See mini training preview
- Certificate of participation - confirmation of acquiring knowledge and skills in the field of Total Experience.
Who is this training for?
- For managers and specialists responsible for Customer Experience and Employee Experience, who want to create coherent experience strategies.
- For leaders who want to develop employee engagement and improve organizational culture.
- For experience designers, specialists and consultants who are looking for tools to better understand the needs of customers and employees.
- For business practitioners, responsible for organizational development, who want to implement innovative approaches that increase business efficiency.
“Experience Management (XM) leaders increasingly understand that business success is not possible without a strong Employee Experience (EX), so there is a growing desire to learn how to activate employees across the organization to drive Customer Experience (CX) and the resulting business outcomes”
Benjamin Granger, Qualtrics
What exactly will be in the training? I want to know the details! :)
- The Total Experience Concept and Numerical Arguments
- Micro and Macro Actions
- Systems Thinking - Universal Business Principles
- First TX Steps in an Organization
- Tools Supporting the Implementation of TX Assumptions:
> A Holistic Look at the Total Journey
> Feedback Loops (Continuous Improvement)
> Leverage Points (Areas of Greatest Influence)
> Cause-and-Effect Thinking
Trainings Reviews
Efficient CX Project Management
“Ogromny plus za zebranie wiedzy i przekazanie jej w skondensowany sposób. Wszystko poparte dużym doświadczeniem. Fajna relacja z uczestnikami, która pozwoliła wymieniać się doświadczeniami. Szkolenie rozbudziło głód uczenia się.”
Anna Szadkowska, mLeasing
Efficient CX Project Management
“Doceniam szczególnie za praktyczne przykłady, bardzo dobrze zaplanowane poszczególne bloki tematyczne z uwzględnieniem czasu na pytania, dzielenie się doświadczeniami, przerwa w trakcie na przewietrzenie umysłu. Super pomysł z ankietami mającymi na celu zbadanie doświadczeń uczestników i będącymi dobrą bazą do dyskusji. Bardzo profesjonalnie przygotowany materiał, podzielony jasno na bloki tematyczne odpowiadające poszczególnym etapom w projekcie. No i oczywiście sama prowadząca – brawo Weronika za profesjonalizm i świetnie poprowadzony warsztat!”
Wiktoria Plutka, Credit Agricole B.P. SA
Get Your training by filling out the form.
If the registration form does not display correctly, contact me by e-mail: weronika@totalexperience.plIf the registration form does not display correctly, contact me by e-mail:
